top of page

Privacy Policy

A legal disclaimer

Last Updated: October 21, 2025

Milora Home USA ("Milora Home," "we," "us," or "our") operates the website www.milorahomeusa.com (the "Site"). This Privacy Policy describes how we collect, use, and share personal information from professional users, including interior designers, furniture manufacturers, and fabric retailers ("Clients" or "you").

Important Note: The Milora Home USA website is a digital catalog and lead generation platform. We do not process sales, accept payments, or store financial information through this Site.

1. Information We Collect

We primarily collect information that is necessary to establish and maintain a professional business relationship, respond to inquiries, and fulfill swatch requests.

A. Information You Provide Directly

We collect information when you fill out inquiry forms, request swatches, or sign up for our professional newsletter. This may include:

  • Professional Contact Data: Name, business name, business email address, phone number, and physical mailing address (for swatch fulfillment and direct communication).

  • Inquiry Details: Information related to your needs, such as volume requirements, intended application, or specific fabric properties you are seeking.

  • Communication Data: Records of professional communications (emails, phone calls) regarding inquiries and support requests.

B. Automated Data Collection

When you visit our Site, we automatically collect certain information about your device and browsing activity via cookies and similar technologies:

  • Usage Data: Information about how you navigate the Site (e.g., fabric gallery views, time on page).

  • Technical Data: IP address, browser type, operating system, and referral source.

2. How We Use Your Information

We use the professional information we collect for the following business purposes:

  • Lead Response and Swatch Fulfillment: To process and fulfill your requests for fabric swatches and respond to wholesale inquiries efficiently.

  • Communication: To provide customer support, follow up on inquiries, and manage our business relationship with your firm.

  • Marketing: To send promotional emails about new fabric collections, industry trends, or special B2B offers, but only where consistent with your marketing preferences.

  • Analysis: To monitor and analyze Site usage to improve functionality and tailor our online catalog and product presentation.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal data. We only share information with the following categories of third parties to conduct our business effectively:

  • Service Providers: We share data with third-party vendors, consultants, and service providers (such as email marketing platforms) who require access to this information to perform services on our behalf.

  • Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

4. Your Choices and Rights

  • Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information.

5. Security

We implement reasonable technical and organizational measures to protect your professional information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of data transmitted over the internet.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Milora Home USA Email: sales@milorahome.com

Phone: +1 773-425-6720

bottom of page